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Question 1

Who is Navello for?

Answer

Navello is designed for adult children and family members who are helping an aging parent or loved one navigate the Australian aged care system. Whether something urgent has just happened or you're planning ahead, Navello is built for the person doing the organising — the one who ends up carrying most of the load.

Question 2

Is Navello free?

Answer

During the pilot, Navello is completely free. We're opening early access to a small group of families and asking only for honest feedback in return. After the pilot, we'll introduce subscription plans — but pilot members will always get early access to what we build next, and we'll be transparent about pricing well before anything changes.

Question 3

How is Navello different from
MyAgedCare?

Answer

MyAgedCare is a government gateway — it's designed to process people through the system, not guide them through it. It's generic, often hard to understand, and works for the system rather than for you. Navello is personal. We start with your specific situation, tell you exactly what's relevant to you, and stay with you as things evolve. We're also completely independent — we're not affiliated with any government body or care provider, and we have no incentive to steer you toward any particular outcome.

Question 4

Is my information private
and secure?

Answer

Yes. We take privacy seriously — particularly given the sensitive nature of aged care information. Your data is yours. We never share it with providers or third parties without your explicit consent, and we never sell it. Full details are available in our privacy policy, and if you have specific questions we're always happy to talk them through directly.

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Frequently Asked Questions

The best time to start
is before you need to

Contact Us

Frequently Asked Questions

The best time to start is before you need to

The best time to start
is before you need to